Privacy Policy

This Privacy Policy explains how TOO LUNAPP (Lunapp Studio) ("we", "our", "us") collects, uses, stores, shares, and protects information when you use the Alfabird mobile application, related in-app features, and the website available at alfa-bird.com (collectively, the "Service").

Alfabird is an educational mobile application distributed through the Apple App Store and Google Play. Some features are available for free, while some courses or unlocks may be offered as paid in-app purchases. This Policy applies to both the website and the mobile application, unless a section says otherwise.

1. Who We Are

Data controller: TOO LUNAPP (Lunapp Studio), Kenesary St. 65-47, Astana 010005, Republic of Kazakhstan.

Contact email: support@lunappstudio.com

2. Information We Collect

We collect information in the following categories.

2.1 Information you provide directly

• Your email address, name, and the contents of your message if you contact us for support.
• Information you choose to send when reporting a bug or requesting help, such as device model, operating system version, app version, screenshots, or other diagnostic details.

2.2 Information collected automatically in the mobile app

• App usage data, such as launches, session duration, lesson completion, screen flow, feature interaction, purchases, and other in-app events.
• Diagnostics and performance data, such as crash logs, error reports, technical events, and app stability information.
• Device and technical information, such as device model, operating system, language, country, approximate location derived from IP or device settings, app version, and network connectivity information.
• On Android, the Google Advertising ID where your device settings allow it, which the analytics SDKs may receive. The app does not ask for tracking permission on iOS and does not use advertising identifiers for advertising.
• Identifiers generated by the analytics, crash reporting and purchase SDKs listed in section 5.

2.3 Purchase-related information

• We may receive information that a purchase or refund has occurred, including product identifier, store region, transaction status, and timestamp.
• We do not receive or store your full payment card details. Payments are processed by Apple or Google under their own terms and privacy policies.

2.4 Website data and cookie-like technologies

• When you visit our website, your browser sends standard technical information such as IP address, browser type, operating system and the requested page. This is needed to deliver the page.
• Requests to the website are not logged: we do not keep access log files. Only if a technical error occurs while a page is being delivered does the web server write an entry to an error log, which may contain your IP address, the date and time and the requested address. Such entries are used only to fix the error and are deleted regularly.
• The website does not set cookies and does not use advertising scripts. Fonts and images are served from our own server.
• To understand how the website is used, we run Umami, a privacy-friendly analytics tool hosted on our own server. It does not use cookies and does not store IP addresses or other identifiers that could recognise you. It counts, in aggregate: pages viewed, the referring website, browser, operating system, device type, language, country (derived from the IP address, which is then discarded), and clicks on store buttons and actions in the sample lesson. If your browser sends a Do Not Track signal, your visit is not counted. Legal basis: our legitimate interest in improving the website.
• The mobile app uses SDK-based identifiers as described below. Please see our Cookie Policy for more information.

3. Why We Use Your Information

We use information for the following purposes:

• to provide, operate, maintain, and improve Alfabird and related website functionality;
• to deliver lessons, unlock paid content, restore entitlements where supported, and keep the Service working properly;
• to understand how users engage with lessons, courses, flashcards, quizzes, and other educational features;
• to detect bugs, crashes, abuse, fraud, and technical issues;
• to personalize certain features, such as language, region, or content availability;
• to answer support requests and communicate with you about technical or legal matters;
• to comply with legal obligations, enforce our Terms of Use, and protect our rights.

4. Legal Bases for Processing

Depending on your location, we rely on one or more of the following legal bases: performance of a contract with you, our legitimate interests in operating and improving the Service, your consent where required by law, and compliance with legal obligations.

5. Third-Party Services and Sharing

We do not sell your personal data. We may share limited information with service providers and partners who help us operate the Service.

5.1 App stores and payment platforms

• Apple App Store (Apple Inc.) for app distribution, billing, and refunds.
• Google Play (Google LLC) for app distribution, billing, and refunds.

These platforms process payments under their own privacy policies. We do not store your card details.

5.2 Analytics and diagnostics

The app uses Firebase Analytics and Firebase Crashlytics (Google LLC) and AppMetrica (Yandex) to understand how the app is used, receive crash reports, measure performance and stability, and improve lessons and features. These services receive in-app events, device and technical information, crash diagnostics and app instance identifiers.

5.3 Purchases

In-app purchases are managed through RevenueCat (RevenueCat, Inc.). It receives purchase events (product, store, transaction status, dates) and an anonymous app user identifier, so that we can unlock purchased courses and restore them on your devices. RevenueCat does not receive your payment card details.

The app does not show ads and does not include advertising or attribution SDKs.

5.4 Support and communication

If you contact support, we may process your message and attached information through email providers and internal support tools.

6. International Data Transfers

Your information may be processed in countries other than your own, including the United States, the European Union, the Russian Federation (AppMetrica by Yandex), and other countries where our service providers operate. Where required, we take reasonable steps to use appropriate safeguards for such transfers.

7. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain records of purchases or support requests, investigate abuse, and comply with legal obligations. Support correspondence is typically kept for up to three years after the last interaction unless a longer period is required by law or needed to resolve a dispute.

8. Children and Age Restrictions

Alfabird is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information in violation of this Policy, please contact us and we will take appropriate steps. Users aged 13 to 17 should review this Policy with a parent or legal guardian.

9. Your Choices and Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. You may also have the right to withdraw consent where processing is based on consent.

You can also manage certain data practices yourself:

• reset or limit your advertising identifier on your device;
• manage browser cookies through your browser settings;
• stop using the Service or uninstall the app.

To exercise a privacy right, contact us at support@lunappstudio.com. We may need to verify your request before acting on it.

10. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Third-Party Links

The Service may contain links to third-party websites, app store pages, privacy notices, or support pages. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Material changes may also be communicated in the app or on the website where appropriate.

13. Contact Us

If you have questions, requests, or complaints related to privacy, please contact:

TOO LUNAPP (Lunapp Studio)
Kenesary St. 65-47, Astana 010005, Republic of Kazakhstan
support@lunappstudio.com