Last updated: March 6, 2026
This Privacy Policy explains how TOO Lunapp (Lunapp) ("we", "our", "us") collects, uses, stores, shares, and protects information when you use the Alfabird mobile application, related in-app features, and the website available at alfa-bird.com (collectively, the "Service").
Alfabird is an educational mobile application distributed through the Apple App Store and Google Play. Some features are available for free, while some courses or unlocks may be offered as paid in-app purchases. This Policy applies to both the website and the mobile application, unless a section says otherwise.
1. Who We Are
Data controller: TOO Lunapp (Lunapp), Z19Y4G2 (010000), Kazakhstan, Astana, Azilkhan Nurshaikyov st., bldg. 10/1.
Contact email: support@lunappstudio.com
2. Information We Collect
We collect information in the following categories.
2.1 Information you provide directly
- Your email address, name, and the contents of your message if you contact us for support.
- Information you choose to send when reporting a bug or requesting help, such as device model, operating system version, app version, screenshots, or other diagnostic details.
2.2 Information collected automatically in the mobile app
- App usage data, such as launches, session duration, lesson completion, screen flow, feature interaction, purchases, and other in-app events.
- Diagnostics and performance data, such as crash logs, error reports, technical events, and app stability information.
- Device and technical information, such as device model, operating system, language, country, approximate location derived from IP or device settings, app version, and network connectivity information.
- Advertising identifiers, such as IDFA on iOS or Google Advertising ID on Android, where available and permitted by your device settings and applicable law.
- Identifiers generated by analytics, attribution, advertising, or anti-fraud SDKs used in the app.
2.3 Purchase-related information
- We may receive information that a purchase, refund, or subscription event has occurred, including product identifier, store region, transaction status, and timestamp.
- We do not receive or store your full payment card details. Payments are processed by Apple or Google under their own terms and privacy policies.
2.4 Website data and cookie-like technologies
- When you visit our website, we may receive standard technical information such as IP address, browser type, operating system, referring page, and basic traffic data.
- We may use cookies, local storage, analytics scripts, and similar technologies on the website, and SDK-based identifiers in the mobile app. Please see our Cookie Policy for more information.
3. Why We Use Your Information
We use information for the following purposes:
- to provide, operate, maintain, and improve Alfabird and related website functionality;
- to deliver lessons, unlock paid content, restore entitlements where supported, and keep the Service working properly;
- to understand how users engage with lessons, courses, flashcards, quizzes, and other educational features;
- to detect bugs, crashes, abuse, fraud, and technical issues;
- to show advertising, measure ad performance, and manage ad frequency where the app includes ads;
- to personalize certain features, such as language, region, or content availability;
- to answer support requests and communicate with you about technical or legal matters;
- to comply with legal obligations, enforce our Terms of Use, and protect our rights.
4. Legal Bases for Processing
Depending on your location, we rely on one or more of the following legal bases: performance of a contract with you, our legitimate interests in operating and improving the Service, your consent where required by law, and compliance with legal obligations.
5. Third-Party Services and Sharing
We do not sell your personal data. We may share limited information with service providers and partners who help us operate the Service.
5.1 App stores and payment platforms
- Apple App Store (Apple Inc.) for app distribution, billing, and refunds.
- Google Play (Google LLC) for app distribution, billing, and refunds.
These platforms process payments under their own privacy policies. We do not store your card details.
5.2 Analytics, attribution, and diagnostics
Our apps may use one or more analytics or attribution tools, including Firebase Analytics, AppsFlyer, Google Analytics, and Flurry, to understand usage, performance, installs, and campaign attribution.
5.3 Advertising and monetization partners
Where the app contains ads, we may use ad mediation or advertising partners such as Appodeal and AdMob. These providers may process advertising identifiers, approximate location, usage data, and device information in accordance with their own policies.
5.4 Support and communication
If you contact support, we may process your message and attached information through email providers and internal support tools.
6. International Data Transfers
Your information may be processed in countries other than your own, including the United States, Israel, the European Union, and other countries where our service providers operate. Where required, we take reasonable steps to use appropriate safeguards for such transfers.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including to provide the Service, maintain records of purchases or support requests, investigate abuse, and comply with legal obligations. Support correspondence is typically kept for up to three years after the last interaction unless a longer period is required by law or needed to resolve a dispute.
8. Children and Age Restrictions
Alfabird is not directed to children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information in violation of this Policy, please contact us and we will take appropriate steps. Users aged 13 to 17 should review this Policy with a parent or legal guardian.
9. Your Choices and Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export certain personal data. You may also have the right to withdraw consent where processing is based on consent.
You can also manage certain data practices yourself:
- disable personalized advertising in your iOS or Android settings;
- reset or limit your advertising identifier on your device;
- manage browser cookies through your browser settings;
- stop using the Service or uninstall the app.
To exercise a privacy right, contact us at support@lunappstudio.com. We may need to verify your request before acting on it.
10. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
11. Third-Party Links
The Service may contain links to third-party websites, app store pages, privacy notices, or support pages. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the "Last updated" date. Material changes may also be communicated in the app or on the website where appropriate.
13. Contact Us
If you have questions, requests, or complaints related to privacy, please contact:
TOO Lunapp (Lunapp)
Z19Y4G2 (010000), Kazakhstan, Astana, Azilkhan Nurshaikyov st., bldg. 10/1
support@lunappstudio.com